Scheduling

Only you schedule, from the client’s page. The Calendar page is for viewing, moving and deleting. The client sees their sessions, adds them to their own calendar and gets reminders; for a change they message you.

How to schedule a session

1. Clients → click the name → “Schedule Session” (or “Edit Schedule” if they already have sessions). “Schedule Sessions” opens with a weekly calendar.
2. “Session duration”: minutes, by default from the package (45). The application remembers the last value.
3. The box “Repeat weekly”: ticked means every week at the same time, with no end date; unticked means a single session.
4. Click a time in the calendar. The session appears in the package’s colour. It cannot go over a taken time; existing sessions are already shown, and a click on one of them removes it.
5. “Save bookings”.

The client immediately sees “Next session” with a countdown on their home page.

How to make a group session

A group is a package marked as a group. You schedule clients on that package like everyone else: when in “Schedule Sessions” you click an existing group session of the same package, the client joins it instead of getting a separate slot. Clicking again takes them out of the group. All participants show in the calendar and on the session’s page.

How to move or delete a session

1. Calendar → “Edit”.
2. Drag the session to a new time; it cannot go over another one. A click on a session deletes it.
3. “Save” (or “Cancel” to put things back).

Every participant automatically gets an email: for a move with the old and new time, for a cancellation with the slot that is dropped.

Reminders

An email goes out 24 hours and 1 hour before the session, to you and every participant. Everyone turns theirs off in their profile with the box “Email me session reminders”.

How to mark attendance

After a session the home page asks “Session with …, on … What happened?” with the answers “Attended”, “Client no-show”, “Late cancellation”, “My no-show”, “Cancelled”. One click. For a group the question is “Was everyone there?”: “Everyone present” or “Someone was missing”, then pick who and “Confirm absences”.

A session nobody marks for a week becomes “Attended” by itself. To correct: the session’s page (click the session under “Today” or in the calendar) → “Attendance” → “Change”. The counts per client are on the client’s page.

Time

Everything is in the practice’s time zone (Belgrade). Changing the zone in settings does not move sessions: 17:00 stays 17:00. Daylight saving does not change the time of repeating sessions.